0121 772 6770

enquiries@kielybrosltd.co.uk

Payments and Refunds

PAYMENT POLICY

Payment may be made by any of the methods indicated on our website and will be debited when we receive your order.

You will be charged the current price for buying goods from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT, where applicable, at 20.0%. We reserve the right to amend prices if there is a change in the rate of VAT. Standard delivery is included in the price. We do our best to make sure that prices are correctly shown but very occasionally an error may occur.

We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However because of the technology that is required in operating the website there may be times when obvious errors occur. For example, very occasionally, this may result in a price, or product or other detail displayed or presented on the website being incorrect. In this case we reserve the right to cancel that contract, but this of course will be without any liability to you. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price.

All online payments are processed by using Worldpay , we accpet all major cards.

 

REFUND POLICY

If, for any reason, you are unhappy with the item/s you have ordered you have the right to cancel.

If you wish to cancel before the skip has been delivered you are asked to contact us, by e-mail (enquiries@kielybrosltd.co.uk) or via our web form in the contact us section or by phone as soon as is practicably possible.

If the skip has been delivered you will need to return the skip to us. We will be able to collect the skip on your behalf but there will be a charge levied of £75.00 plus VAT. You still have the right to cancel your order under the United Kingdom’s Distance Selling Regulations, for a full refund. Order cancellation must be made in writing, quoting your order number, within 10 days of delivery of your item (s), and can be sent by via our contact page, via email at: enquiries@kielybrosltd.co.uk, or by post to: Kiely Bros Ltd,  198 Speedwell Rd, Hay Mills, Birmingham, B25 8HH.

Once you have cancelled your order, the skip should be returned to the Kiely Bros Ltd 198 Speedwell Rd, Hay Mills,Birmingham B25 8HH  in it’s original condition, within 7 days of receipt. The skip is your responsibility until it reaches us. For your own protection, we recommend that you arrange for a registered skip company to delivery the skip who insures you for the value of the goods or request Kiely Bros to pick it up at a cost of £75.00 plut VAT