0121 772 6770


Terms And Conditions

These terms and conditions apply to items ordered by Internet from the Kiely Bros Ltd website.

Please take time to read these terms and conditions it is important for both of us that you understand our contractual relationship relating to your use of the website. Please make sure that you have read these terms and conditions before completing your transaction with us. We will not allow you to purchase any products from the website unless you have confirmed that you have read these terms.

You undertake to us that the details you give to us while using the website are correct in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service.

If there are any changes to the details supplied to us by you it is your responsibility to inform Kiely Bros Ltd via our web form or by contacting our Customer Services as soon as possible.

Order acknowledgement

Your order will be acknowledged via email, if you enter a correct email address. Acceptance of the order will take place on clearance of payment.


Payment may be made by any of the methods indicated on our website and will be debited when we receive your order. 
You will be charged the current price for buying goods from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT, where applicable, at 20.0%. We reserve the right to amend prices if there is a change in the rate of VAT. Standard delivery is included in the price. We do our best to make sure that prices are correctly shown but very occasionally an error may occur.

We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However because of the technology that is required in operating the website there may be times when obvious errors occur. For example, very occasionally, this may result in a price, or product or other detail displayed or presented on the website being incorrect. In this case we reserve the right to cancel that contract, but this of course will be without any liability to you. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price.


All skips will be delivered by Kiely Bros Ltd’s own vehicles.

A signature will be required to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed, has received the delivery.

If no-one is available to sign and receive the product, a card will be left informing the recipient of the next available options.
Orders will be processed only after payment has cleared.


If, for any reason, you are unhappy with the item/s you have ordered you have the right to cancel.

If you wish to cancel before the skip has been delivered you are asked to contact us, by e-mail (enquiries@kielybrosltd.co.uk) or via our web form in the contact us section or by phone as soon as is practicably possible.

If the skip has been delivered you will need to return the skip to us. We will be able to collect the skip on your behalf but there will be a charge levied of £75.00 plus VAT. You still have the right to cancel your order under the United Kingdom’s Distance Selling Regulations, for a full refund. Order cancellation must be made in writing, quoting your order number, within 10 days of delivery of your item (s), and can be sent by via our contact page, via email at: enquiries@kielybrosltd.co.uk, or by post to: Kiely Bros Ltd,  198 Speedwell Rd, Hay Mills, Birmingham, B25 8HH.

Once you have cancelled your order, the skip should be returned to the Kiely Bros Ltd 198 Speedwell Rd, Hay Mills,Birmingham B25 8HH  in it’s original condition, within 7 days of receipt. The skip is your responsibility until it reaches us. For your own protection, we recommend that you arrange for a registered skip company to delivery the skip who insures you for the value of the goods or request Kiely Bros to pick it up at a cost of £75.00 plut VAT


Skip sizes can vary from company to company and the terms mini, midi, builders are generic terms.  Exact size specifications can be found in the FAQ’s section of the website.

Customers must declare accurately where the skip is to be placed before delivery. Should a customer require a skip on the highway then Kiely Bros Ltd will seek to obtain a permit from the relevant council and will charge the customer accordingly. Permits will have to be renewed in accordance with the policies of the relevant council. If a skip is exchanged then it has to go back in exactly the same place on the highway. Skips cannot be placed on the pavement or grass verges.

Payment is required on delivery or exchange of the container unless prior arrangements have been made with Kiely Bros Ltd.

Containers are supplied on a weekly basis and may be collected without prior notice once the weekly period has elapsed. Once a container has been rang in for collection up to 4 days should be allowed for the collection of that container. If a container was paid for by cheque Kiely Bros Ltd will wait until the cheque has cleared before collecting the container.

The customer shall ensure safe loading of materials into containers. Containers must be level loaded and must not contain asbestos, fridges, food waste, tyres, batteries or any hazardous material.   Customers can contact Kiely Bros Ltd for clarification.

Under no circumstances must the container be moved by the customer once delivered.

Once customers direct vehicles off the highway Kiely Bros Ltd will be indemnified by the customer against any damage caused to property or costs incurred by damage to the vehicle or third parties. This indemnity applies to the delivery, exchange or collection of containers. Vehicles will not cross soft ground, grass or any unsuitable surface.

All containers remain the property of Kiely Bros Ltd. Any loss or damage sustained to the container whilst in the care of the customer will be the responsibility of the customer. Kiely Bros Ltd reserve the right to charge the customer accordingly to recover the costs involved.

No fires are permitted in the containers.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to English law and the English courts shall have jurisdiction in all such matters.



If you are not completely happy with your skip you have the right to return it within 10 days in its original condition.

Faulty or wrong skip

If the skip you received is faulty or is not what you originally ordered, please contact us via our contact form in the contact us section or e-mail our Customer Service department – quoting your order number, your name and address, details of the skip and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Distance selling regulations

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from us , for a full refund.  Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your item(s), and can be sent by e-mail , or by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 10 days of receipt. The item is your responsibility until it reaches us.